At Stylunica, we combine premium fashion with exceptional service. Our Shipping & Returns policy reflects our commitment to quality and customer satisfaction throughout your shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)

Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

International Shipping

We ship globally (excluding Asia and certain remote areas). International customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

We want you to love every Stylunica purchase. If you’re not completely satisfied, our straightforward returns process ensures a premium experience.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags attached
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear and intimate apparel
  • Swimwear (unless tags are intact and hygiene liner is present)
  • Personalized or custom-made items from our Suits & Sets collection

How to Return an Item

  1. Initiate Your Return: Email [email protected] with your order number and product details
  2. Receive Instructions: We’ll respond within 24 hours with an RMA number and return address
  3. Pack Securely: Include all original tags and packaging when possible
  4. Ship Your Return: Use a trackable shipping service to our warehouse
  5. Inspection & Processing: We’ll process your refund/exchange within 3 business days of receipt

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error or defective merchandise. We strongly recommend using a trackable shipping method.

Exchanges

To exchange for a different size or color:

  • Follow the standard return process
  • Clearly request an exchange and specify your preferred replacement
  • Price differences will be refunded or charged accordingly
  • Exchanges are subject to availability (refund issued if preferred item is out of stock)

Refund Processing

Timeline: Refunds are initiated within 3-5 business days after we receive your return

Payment Methods:

  • Credit/Debit Cards & PayPal: 5-7 business days to your original payment method
  • Allow up to 10 business days for the refund to appear on your statement

Note: Original shipping costs are non-refundable unless the return is our error

Damaged or Defective Items

If you receive a damaged item, email [email protected] immediately with photos. We’ll arrange a free return and replacement.

International Returns

For returns outside UK/EEA:

  • Mark package as “Returned Goods” to avoid customs charges
  • Original customs duties/taxes cannot be refunded
  • Return shipping costs may be higher than domestic returns

Contact Us

For any questions about shipping or returns, please contact our customer service team at [email protected].

Thank you for choosing Stylunica – where premium fashion meets exceptional service.