Welcome to Stylunica’s FAQ section! We’ve compiled answers to the most common questions about our premium yet affordable fashion, delivery options, and customer service. Can’t find what you’re looking for? Email us at [email protected].
About Stylunica
Who is Stylunica’s target customer?
Our ideal customers are style-conscious shoppers who value both quality and affordability. We cater to:
- Budget-savvy fashion lovers looking for premium styles at sensible prices
- Online shoppers who appreciate fast and reliable delivery
- UK and international customers wanting to avoid high street markups
- Those who appreciate curated collections of jeans, shirts, suits, and trousers
What’s Stylunica’s brand style?
We offer contemporary wardrobe essentials with a premium feel at accessible prices. Our collections focus on:
- Timeless styles with modern fits
- Quality fabrics and construction
- Versatile pieces that work for multiple occasions
- Significant savings compared to high street prices
Products
What types of products do you offer?
We specialise in four key categories:
- Jeans: Premium denim in various fits and washes
- Shirts & T-shirts: Everyday essentials with quality details
- Suits & Sets: Coordinated outfits offering great value
- Trousers: Versatile bottoms for work and leisure
How do your prices compare to high street stores?
Our customers typically save £30-£50 on comparable items from high street retailers. We achieve this by:
- Direct-to-consumer model cutting out middlemen
- Efficient UK-based operations
- Strategic sourcing of quality materials
Ordering & Delivery
What are my delivery options?
We offer two shipping methods:
- Standard Shipping (£12.95):
- Delivered via DHL or FedEx
- 1-2 days order processing
- 10-15 day delivery after dispatch
- Free Standard Shipping:
- Free on orders over £50
- Delivered via EMS
- 1-2 days order processing
- 15-25 day delivery after dispatch
Pro Tip: Combine items to reach the £50 threshold for free shipping!
Do you ship internationally?
Yes! We ship worldwide except some Asian and remote areas. All orders ship from our UK warehouse at 36 Upper Brook St, Winchester. International customers appreciate our:
- No hidden import fees for UK/European customers
- Transparent pricing at checkout
- Quality protective packaging
How can I track my order?
Both shipping methods include tracking:
- Standard Shipping: Full tracking via DHL/FedEx
- Free Shipping: Basic tracking via EMS
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date:
- Full refunds for returned items
- Items must be unworn with tags attached
- Original packaging preferred
- Return shipping costs are the customer’s responsibility
How do I initiate a return?
Email [email protected] within 15 days of delivery with:
- Your order number
- Item(s) you wish to return
- Reason for return
Customer Service
How can I contact customer service?
Email us at [email protected] for:
- Delivery inquiries
- Product questions
- Returns assistance
- Any other concerns
Where is Stylunica based?
Our operations are based at 36 Upper Brook St, Winchester, GB CH8O 2PG. This is also where all orders are packed and dispatched from.
Still have questions? Our friendly team is always happy to help at [email protected]. Happy shopping!